An IT support company that brings a new approach to IT annual maintenance contracts through an automated system and application, supported by a large pool of IT technical experts
Whether you’re a small, medium or a large enterprise, we’ve got your IT covered! We’ve built an automated managed services system that identifies, prevents and manages IT support issues before they arise for all your technology support needs anytime, anywhere and on any device. Through our IT support annual maintenance contracts, we manage your IT so that you can focus on your core business activities.
IT Annual Maintenance Contracts (IT AMC)
Let us handle your IT Support and maintenance services with the managed IT services system that helps monitor your IT infrastructure and allows your business to run seamlessly while preventing issues through the predicative and proactive support functionalities.
We ensure every AMC client receives the fastest response time through our transparent portal that monitors every activity throughout the engagement. With our IT Annual Maintenance Contracts,you will enjoy your own customized system giving you full visibility over your requests, infrastructure as well as all IT Assets covered by your AMC agreement.
With 4ASSIST INC IT Support Services you will enjoy:
✔ 24/7 proactive monitoring:
Our constant monitoring of your business networks and servers through a centralized hub allows us to proactively respond to alerts and prevent tech failures before they arise, ensuring your business experiences 100% continuity and virtually no downtime. As a result, you and your team will become more productive will focus on growing the business.
✔ Specialized Certified Support
You receive unlimited support from a large team of highly skilled, rigorously trained and certified technical resources across various IT disciplines (PC/MAC, servers, network, security, email and cloud). Whether it’s onsite or remote support, we ensure that you can always access support.
✔ Visibility and Ease of Use
We provide you with full visibility to your IT workspace through your own personalized IT dashboard. Here you can log requests and queries, monitor all the resolved and pending issues, see all your IT assets (including all devices and software), and follow stats on the type of requests put in so far. It’s never been easier to log a request, get instant IT support and feel in control of your overall IT network.
✔ Predictive & Preventative Measures
By constantly monitoring your office PCs, servers, and the overall network, we can identify and manage bottlenecks, potential problems and threats before they arise. i.e. weak Wi-Fi signal, malware threats, device reaching maximum space, low toner etc. This allows us to provide you with active vs reactive support, making it our mission to eliminate downtime.
✔ Data back-up and recovery
We ensure the right backup infrastructure is setup through our system, tailored towards your backup needs with the goal to ensure your company’s data is recoverable at any point especially in the event of a failure or an unforeseen disaster.